Returns Center

How it Works

Select the items to return

Get a refund confirmation

Send it off when you can

Common Returns Questions

ALL SALES FINAL ON NON-HYPNOTIK ITEMS!

Is it easy to return items?

Once your return is authorized, you'll receive step-by-step instructions and a prepaid shipping label (customers in the contiguous United States) via email.

How soon will I get my refund?

Once your items get to us, you'll get your refund typically within 2 business days.  If you used the prepaid shipping label, $7.00 will be deducted from your refund. Please note that we do not refund initial shipping charges.

What if the item returned was discounted or I received a bonus item?

If you return an item that was part of a promotional discount, any refund you receive will be less the amount of the promotion.

If you received a bonus item with your order and choose to return a qualifying item(s), you must also return the bonus item.  Failure to return the bonus item will result in a decrease in your refund equal to the value of the bonus item.


What items are returnable?

  • Hypnotik items purchased in the last 37 days which are in new and resellable condition.


HOLIDAY RETURN POLICY FOR HYPNOTIK ITEMS:

Our holiday return policy provides a 60 day return policy for Hypnotik products ONLY for orders placed between November 15 - December 31, 2018. 

What items are non-refundable?

  • Items which have been worn, washed or containing odors
  • Heavy bags, freestanding bags and bag stands
  • Grappling dummies
  • Puzzle mats

Can I make an exchange?

Instead of making an exchange, we ask that you simply place a new order for the item(s) you are looking for.

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